Privacy Policy

Effective date: 1 January 2025

1. Data controller

contextrouterus.com is operated by PE contextrouterus.com, EDRPOU 07910901, at Office 402, Central Business Center, 12 Volodymyrska St, Kyiv, 01001, Ukraine. Contact: contact@contextrouterus.com, +380 633 712 3888. Managing Director: Robert Novak.

2. Data we collect

  • Identity and contact details (name, email, phone);
  • Booking, payment and travel preferences;
  • Device and browsing data, cookies and similar identifiers where identifying;
  • Communications and feedback.

3. How we use your data

We process personal data to provide travel services, process bookings and payments, communicate with you, comply with legal obligations, and send marketing communications only where you have consented.

4. Legal basis

Processing is based on your consent, contractual necessity, legal obligation, or legitimate interests. Consent is freely given, specific and informed and may be withdrawn at any time.

5. Cookies

Ukraine has no standalone cookie statute. Cookies and similar identifiers are treated as personal data only when they can identify a natural person, and are handled under the Law of Ukraine 'On Protection of Personal Data' No. 2297-VI dated 01.06.2010. Where identifying, we rely on your consent.

6. Your rights

You have the right to access, rectify, erase, restrict processing, object and receive a copy of your data. Requests are processed free of charge within 30 days.

7. Children under 18

We do not knowingly collect data from children under 18 without verifiable parental consent. If you believe a child has provided data without consent, please contact us.

8. Security and retention

We apply technical and organizational measures to protect your data. Data is retained only as long as necessary for the purposes stated or as required by law.

9. Legal framework

This policy is governed by the Law of Ukraine 'On Protection of Personal Data' No. 2297-VI dated 01.06.2010, the Law of Ukraine 'On Electronic Commerce' No. 2473-VI dated 03.09.2008, the Law of Ukraine 'On Information' No. 2657-XII dated 02.10.1992, the Law of Ukraine 'On Protection of Consumer Rights' No. 1023-XII dated 12.05.1991, the Law of Ukraine 'On Tourism' No. 324/95-ВР dated 15.09.1995, and the Law of Ukraine 'On Advertising' No. 270/96-ВР dated 03.07.1996.